Shipping, Returns & FAQs

We ship worldwide to 200+ countries using DHL international.

Shipping costs depend on your location. After entering your address during checkout, we'll show you the exact cost of shipping before you make payment.

If you are not satisfied with your purchase, please contact us right away so we can help you further. International returns are not generally accepted, please contact us so we can help you. For more information, please see our returns and refunds policy.

International: We ship all orders via DHL International Express. Delivery time depends on your location — but for major cities in most countries, delivery usually takes 5-8 business days after dispatch.

Kenya: In Nairobi, most orders arrive 1-2 business days after dispatch. In other areas of Kenya, generally deliveries occur in 2-3 business days.

For orders within Nairobi and most locations in Kenya, we offer next day delivery. If you need it sooner, please select 'in-store pickup' at checkout so you can collect your order from our Naiobi store.

Yes — just select 'in-store pickup' at checkout and you can collect your order from our Nairobi store. We'll email you as soon as it's ready to collect.

In some countries, the customer is responsible for and liable to pay all applicable import duties and clearance fees upon receipt of the shipment. You may also be required to furnish additional information to the customs department in your region in order for them to clear your order.